FAQ

How to order:

Please contact us directly here to place an order. Each piece of our furniture fabricated in our shop is handmade and made-to-order. Given the nature of working with organic materials we typically give a 4 - 8 week window to complete each order. However this general timeline could vary at any given time with our current schedule. We do require a non-refundable deposit to start your order. In most cases this is 50% down, then the remaining balance is due upon pickup or delivery.

QUALITY GUARANTEE:

Our studio plays both rolls as designer and manufacture. That being said we want you to know that we do our best to ensure that quality control comes first and foremost. Starting at the lumber yard we not only hand select each and every board, but also select the optimal grain oreintation for the project. Ultimately we want you to use your furniture, and have it become part of your permanent lifestyle. With the proper care and maintenance your JRD furniture should outlive you. Should a problem ever occur due to craftsmanship or failure of wood materials please get in touch with us. We will do our very best to make things right.
 

cleaning and Care:

Cleaning and care for your JRD furniture is effortless, yet also critical. We use several various finishes, but generally advise our clients towards an eco-conscious, low - 0% volatile organic compound finish. This helps keep our products family friendly, and overall lower our carbon footprint.

While the market is over saturated with eco-cleaning chemicals, we typically suggest using a mild soap and warm water for cleaning. Having any portion of water, including condensation sit on wood for an excessive amount of time will cause damage. We suggest wipe on - wipe off immediately.

We want to help protect your investment. Some furniture may require a refinish throughout its lifetime. Whether you choose us to do the refinish, or take it on as DIY’er we want to help. Contact us if and when your JRD furniture needs some love and we will figure out what the best options are.

shipping:

We do hand-make and pack each and every crate that leaves our shop. Depending on your location we use a few different LTL shipping companies. All of them are highly reputable and are 100% fully insured. We do our best to ensure your furniture will be delivered on time and in perfect condition. However, we can only prevent what is in our control. If damage does occur to your shipment we highly encourage you to keep all packaging, take photographs, and contact us immediately so we can help with your claim.
 

Returns / cancellations:

Due to our made-to-order premise in the shop, we unfortunately do not accept returns for our furniture. We cannot guarantee an acceptance of a cancellation. Thus will solely be dependent on if and when materials have been ordered, along with how much design time has been accrued prior to a cancellation request.
 

Shop Location:

Our shop is located in the inner blocks of the Kerns Neighborhood in Portland, Oregon. Just outside of the Hollywood District off i84 in between Sandy / Broadway. While the lower half of the building is known as the “U-Store” building from the interstate 84 freeway, our second story is a buzzing beehive of creatives. From Architects preserving some of Portland’s oldest historic treasures, to Boom-Box building geniuses. The building was originally built in 1900 for the Doernbacher family, and oddly, yet coincidentally was a furniture factory for a significant amount of time.

Although we encourage studio visits, we do ask that you make an appointment prior to just showing up. This will allow us to give you our full attention, and make your visit a lot more enjoyable.